Customer Care

In these general terms and conditions, the following definitions apply:

Customer: any party (both business and private) to whom Bloom & Wolf rents and/or sells flowers with or without matching vase, and also any party (both business and private) who has given Bloom & Wolf an order of any other kind.

Bloom & Wolf : the company Bloom & Wolf B.V., located at Herengracht 575, 1017 CD Amsterdam, registered with the Chamber of Commerce under number 88128628.

Parties: Customer and Bloom & Wolf together.

Subscription : an agreement between Bloom & Wolf and the Customer for the periodic delivery and/or swap of floral objects by Bloom & Wolf, optionally supplemented with other related P roducts by Bloom & Wolf, as agreed upon in the individual A greement. Subscription refers to both private rental Agreements as well as business memberships.

Agreement : any offer made by Bloom & Wolf that has been accepted or executed by the Customer, any order placed by the Customer with Bloom & Wolf, or any other agreement that binds the Customer to Bloom & Wolf.

Product: all goods (such as an individual flower, a bouquet, a vase, or matching products) that are part of the Agreement.

Bouquet: an arrangement of several loose flowers with or without matching vase.

Personal data : all personal data in the sense of EU Regulation 2016/679 (General Data Protection Regulation) relating to the Customer, including payment data.

Website: www.bloomandwolf.com

These general terms and conditions apply to all offers, quotations, work, orders, deliveries, services, Products, and Agreements between Bloom & Wolf and the Customer. Bloom & Wolf reserves the right to amend or supplement these general terms and conditions and will inform the Customer thereof in writing. If the Customer has a Subscription, he/she has the right to terminate the Agreement in case of changes to the general terms and conditions any time after the minimal rental period.

The Customer's general terms and conditions are expressly excluded from applicability.

In case of inconsistencies between the content of the Agreement and these general terms and conditions, the content of the Agreement shall prevail.

The Customer can only rely on deviating and/or additional provisions if they have been expressly accepted in writing by Bloom & Wolf.

All offers and price proposals are non-binding and may be canceled or modified by Bloom & Wolf at any time.

The agreement between Bloom & Wolf and the Customer, whether or not being a Subscription, is concluded via the Website at the moment the Customer places an order or accepts an offer or quotation from Bloom & Wolf, or when Bloom & Wolf starts the execution of the order or assignment.

The Customer may not transfer the rights and obligations from the agreement or the Subscription to third parties without the prior written consent of Bloom & Wolf.

To qualify for a Subscription, delivery must take place in Noord-Holland (excl. Texel), Zuid-Holland, Utrecht or West-Brabant, unless otherwise agreed upon.

Bloom & Wolf's prices for products, as stated on the Website or otherwise made known, are inclusive of VAT and any government levies. Bloom & Wolf reserves the right to change these prices at any time. For Memberships, Bloom & Wolf reserves the right to change prices during the term of the Membership for, for example, expansion of the variety of flowers, size of bouquets, and services (such as the number of swaps), where Bloom & Wolf will inform the Customer of the change no later than 14 days prior to the change.

Promotions and offers are valid while stocks last. Payment must be made within 5 days after the conclusion of the Agreement and can only be made through the payment methods offered on the Website. If the Customer uses a direct debit, he/she gives the payment provider selected by Bloom & Wolf permission to collect payments on behalf of Bloom & Wolf.

For Memberships, periodic payment takes place according to the Agreement, with the first period starting on the day of delivery of the first Product. The Customer is not entitled to suspend, set off, and/or reduce his/her payment obligations. Payment terms are considered as fatal payment terms. If the Customer does not pay the agreed amount on time, he/she is in default and in default without Bloom & Wolf having to send a reminder or put him/her in default.

If the Customer pays late, he/she is liable for statutory (commercial) interest from the day on which the payment term has expired. In case of late payment, Bloom & Wolf will send an electronic reminder to the Customer. If the Customer does not pay the full amount due after this reminder, Bloom & Wolf is entitled to engage a collection
agency, with the costs borne by the Customer. Bloom & Wolf reserves the right to block services for the relevant Customer.