Customer Care

It's easy! 3 quick steps et voilà:

1. Choose & order your bouquetSelect and order your favorite bouquet - with or without matching vase. Once you've placed your order, our master florist gets to work. Need advice on what would look best in your interior? Email us a photo at hello@bloomandwolf.com and we'll think along!

2. Enjoy your bloomsThe pre-arranged bouquet is delivered to your home. You pay a fixed amount per month and can keep the flowers as long as you want. Enjoy!

3. Swap your bouquet for a new oneReady for a new look? Choose a new bouquet and we'll create and deliver it for €17.50. Going forward, you'll pay your new bouquet's monthly price. Please note that rentals are currently available in North Holland (excl. Texel), South Holland, Utrecht, and West Brabant. One-off purchases are available in all of the Netherlands and the rest of Europe.

Yes. We do recommend renting as we often hear that people love changing it up vs. being “stuck” with one bouquet. But of course, everything is for sale ;) You’ll find the ‘Buy’ button on the product pages of our bouquets.

Yes, you can. If you want to buy the bouquet you're currently renting, we will give you the rental amount you've paid so far as a discount. Just just email us at hello@bloomandwolf.com to receive your personal discount code.

Our collections are updated 4 times a year, based on the season. We also offer a base collection that is always available, no matter the season.

We always ensure your flowers arrive in perfect condition.

Within our core delivery area (North-Holland, South-Holland, Utrecht & West-Brabant), we offer our own Bloom & Wolf white glove delivery service. To reduce our climate footprint, we do not box our flowers. On the day of delivery, one of our drivers will arrive at your home. You can choose to have him or her place the bouquet in your home or leave it at the door - whichever you prefer. Our delivery staff wears gloves to avoid any staining on the vases while handling them.

Outside of our core delivery area, we deliver by regular parcel service. Only one-time purchases (not rentals) are available outside of our delivery area.

We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a bouquet of your choice.

We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. If your bouquet is damaged, please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a new bouquet.

Life happens! If you accidentally damage your bouquet or vase, please contact us at hello@bloomandwolf.com, and we’ll come to a solution.

We accept IDEAL and Creditcard. If you’d prefer a different payment method, please contact us at hello@bloomandwolf.com and we’ll try to get it added.

The first payment period for a rental is paid in advance upon checkout in our shop. Your rental period starts on the date the bouquet is delivered. From then onwards, the amount will be deducted from your account automatically.

We don’t claim that silk flowers are perfect, but they are much less damaging to the environment than fresh-cut flowers. They demand less water, no pesticides, and cause substantially fewer carbon emissions. About 85 times less, to be specific. And most importantly, they last much, much longer (and by that we mean: they outlast most relationships. That much longer). And our rental model is circular, of course!

Fresh-cut flowers have a substantial climate footprint. There are various factors at play. Most significant is the energy that goes into the intensive farming of fresh flowers. Greenhouses and refrigerated transportation cause large amounts of carbon emissions. Furthermore, flowers demand a lot of water and pesticides in order to keep them fresh and beautiful. For example, a single rose needs about 12 liters of water and a multitude of pesticides.

We are perfectionists, so we only select the best flowers available on the market. Our suppliers are all over Europe, where we handpick the best flowers each season.

We are perfectionists, so we only select the best flowers available on the market. Many of our flowers even have a real-touch layer, which means they even feel real.

Bloom & Wolf flowers smell wonderful, which makes for a product of the very highest quality. With your order, you will receive a small diffuser with our scent, which you can spray onto the flowers every ±2 weeks for an optimal experience.

Absolutely. We recommend ordering a bouquet including its matching vase, because our master florist carefully designs each object with a particular vase in mind. That said, of course, you can order the bouquet without vase if you'd like to match it with your own vase.

It’s easy! Three quick steps and voilá:

Select a membership: Miniature, Classic, or Masterpiece. Depending on your style and space.

Choose how often you’d like to swap your bouquet: every 1, 2, or 3 months.

Select the bouquet you wish to start your membership with.

From here we take care of the rest. We offer a free white glove service to deliver and set up the bouquet in your business. Together we will find the best spot and make sure the arrangement looks perfect.

We will happily choose your next bouquet for you, unless you'd like to choose yourself (then just email us at hello@bloomandwolf.com). We will deliver at a time of your convenience. During the swap we will take the old bouquet back with us, so no hassle with packages or couriers.

Our business memberships offer 3 bouquet sizes: Petit, Classic, and Masterpiece. Each membership comes with various flower arrangements to choose from - our collections will grow as we will add new bouquets every season. The exact dimensions of each bouquet are different, but as a rule of thumb:

Petit (small)
The ideal addition to give your smaller spaces some extra atmosphere. Perfect for small dinner tables, sitting areas, desks, and washrooms.

Classic (medium/large)
Guaranteed to make an impact, these bouquets will become the focal point of any reception desk, concierge table, central seating room, or meeting space.

Masterpiece (Extra Large)
These awe-inspiring arrangements add a dose of atmosphere and character to a large reception desk, welcome room, hall, or boardroom.

Yes - you’re in charge. You can size up or down at any point.

If you'd like to change your membership type, just send us a note at hello@bloomandwolf.com and we'll take care of it for you.

Definitely! Most businesses prefer us to do the choosing (zero hassle for you!), but if you'd like to choose your next bouquet yourself, just email us at hello@bloomandwolf.com and we'll take care of it.

When you order a digital giftcard, you’ll receive an email with a unique giftcard code. The recipient can then choose any product on our website, and fill in the code in the checkout.

The gift card can be used for both one-time purchases and rental bouquets (in that case, the value of the gift card will be spread out across multiple payments).Please note: The Bloom & Wolf delivery area also applies to gift cards. The recipient of the giftcard must live within the Bloom & Wolf delivery area to order a rental bouquet (or provide an alternative address within the delivery area). This delivery area includes North Holland, South Holland, Utrecht, and West Brabant. One-time purchase bouquets can be delivered throughout the Netherlands.

When you order a giftbox, the recipient will receive our beautiful Bloom & Wolf giftbox which includes a  a stunning real-touch flower, our signature scent, and a personalized handwritten note.

The box contains a unique giftcard code. The recipient can choose any product on our website, and fill in the code in the checkout.

The gift card can be used for both one-time purchases and rental bouquets (in that case, the value of the gift card will be spread out across multiple payments).

Please note: The Bloom & Wolf delivery area also applies to gift cards. The recipient of the giftcard must live within the Bloom & Wolf delivery area to order a rental bouquet (or provide an alternative address within the delivery area). This delivery area includes North Holland, South Holland, Utrecht, and West Brabant. One-time purchase bouquets can be delivered throughout the Netherlands.

You can! When you check out, you can leave your message for the recipient in the “Notes” field. If you purchased a physical giftbox, we willl add your message to the handwritten note inside the giftbox.

If you purchased a digital giftcard, it’s not possible to add a message at this time - we’re working on it!

Giftbox. If you choose the giftbox, we will send the box the next working day via parcel post.

Digital giftcard. If you choose a digital giftcard, we will send the giftcard within 1 working day to the e-mail address you provided.

Please note: the delivery area is applicable. The gift card receiver can only order a rental bouquet on an address that is within the Bloom & Wolf delivery area. One-time purchases can be delivered throughout the Netherlands.