Delivery & returns
How will my bouquet be delivered?
We always ensure your flowers arrive in perfect condition.
Within our core delivery area (North-Holland, South-Holland, Utrecht & West-Brabant), we offer our own Bloom & Wolf white glove delivery service. To reduce our climate footprint, we do not box our flowers. On the day of delivery, one of our drivers will arrive at your home. You can choose to have him or her place the bouquet in your home or leave it at the door - whichever you prefer. Our delivery staff wears gloves to avoid any staining on the vases while handling them.
Outside of our core delivery area, we deliver by regular parcel service. Only one-time purchases (not rentals) are available outside of our delivery area.
What if I don’t like my bouquet?
We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. Please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a bouquet of your choice.
What if my bouquet is damaged upon arrival?
We promise that receiving our bouquets is a delight. So if something isn’t 100% perfect, our team will go above and beyond to help you. If your bouquet is damaged, please contact us at hello@bloomandwolf.com and we’ll make sure to swap it for a new bouquet.
What if my bouquet gets damaged in my home?
Life happens! If you accidentally damage your bouquet or vase, please contact us at hello@bloomandwolf.com, and we’ll come to a solution.